Privacy Policy

z778 ("z778", "we", "us", "our") operates the online gaming platform accessible at z778.cam ("Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, disclose and protect personal information relating to users of the Platform ("you", "your", "User", "Player").

This Policy applies to all personal data processed in connection with your use of the Platform, including account registration, deposits and withdrawals, gameplay activity, bonus participation, communications with our support team, and visits to the Platform website whether or not you are a registered user.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform. Both documents together constitute the complete agreement between you and z778 regarding data handling and Platform usage.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including name, email address, date of birth, financial details and device identifiers.
• "Processing" — Any operation performed on personal data, including collection, storage, use, disclosure, erasure and destruction.
• "Data Controller" — z778, which determines the purposes and means of processing your personal data.
• "Data Processor" — A third party that processes personal data on behalf of z778 under a data processing agreement (e.g., payment processors, KYC providers).
• "KYC" — Know Your Customer. The identity verification process used to confirm a Player's identity, age and payment details.
• "AML" — Anti-Money Laundering. Legal obligations and internal procedures to detect and prevent money laundering through the Platform.
• "Cookie" — A small data file placed on your device by a website to store information about your visit and preferences.
• "Sensitive Personal Data" — Personal data warranting higher protection, including financial account details, identity documents and information about gambling behaviour patterns.

Depending on how you interact with the Platform, z778 may collect the following categories of personal data:

z778 collects personal data through the following means:

4.1 Directly From You

• When you complete the account registration form on the Platform.
• When you submit KYC documents in response to verification requests.
• When you make a deposit or request a withdrawal via the Cashier.
• When you contact our support team by live chat or email.
• When you opt in to marketing communications or promotional offers.
• When you submit a complaint, feedback or dispute.

4.2 Automatically

• Technical data such as IP address, browser type, device identifiers and session logs are collected automatically when you access the Platform.
• Gameplay and betting activity data is generated automatically as you use the Platform.
• Cookies and similar tracking technologies collect data about your browsing behaviour on the Platform (see Section 7 for full details).

4.3 From Third Parties

• KYC verification providers may supply identity check results, fraud risk scores and sanctions screening outcomes.
• Payment processors supply transaction confirmation data and payment method verification results.
• Fraud prevention and AML screening services may provide risk flags associated with an account or transaction.

z778 processes personal data only where a legitimate legal basis exists for doing so. The primary legal bases we rely on are:

• Contractual Necessity — Processing required to fulfil our contract with you, including operating your account, processing deposits and withdrawals, and delivering gaming services.
• Legal Obligation — Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML transaction monitoring, age verification and reporting obligations to regulatory authorities.
• Legitimate Interests — Processing for purposes such as fraud prevention, platform security, responsible-gambling monitoring, internal analytics and improving the Platform, where these interests are not overridden by your rights.
• Consent — Where we rely on your consent (for example, to send marketing communications), you may withdraw that consent at any time by contacting our support team or by updating your account communication preferences.

z778 does not sell or commercially transfer your personal data to third parties. We may share your personal data in the following circumstances only:

6.1 Service Providers & Data Processors

We share data with trusted third-party service providers who process it on our behalf under contractual data-processing agreements that require them to maintain confidentiality and security. These include:

• Payment processors (for deposit and withdrawal processing).
• KYC and identity verification service providers.
• Fraud prevention and AML screening services.
• Game software providers (for gameplay data necessary to deliver gaming services).
• IT infrastructure, cloud hosting and cybersecurity providers.
• Customer support platform providers.

6.2 Regulatory and Legal Authorities

z778 may disclose personal data to regulatory bodies, law enforcement agencies or courts where required to do so by applicable law, court order or legitimate regulatory request. This includes AML reporting obligations and cooperation with licensed gambling regulatory investigations.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of substantially all of z778's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations. You will be notified of any such transfer.

z778 uses cookies and similar technologies (including local storage and session storage) to operate the Platform effectively and improve your experience. Cookies are small text files placed on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies — Required for the Platform to function. They enable core features such as account login, session management and security checks. These cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies — Collect anonymised information about how visitors use the Platform (e.g., pages visited, time spent, errors encountered) to help us improve performance. Data is aggregated and does not identify individual users.
• Functional Cookies — Remember your preferences such as language, theme settings and last-visited sections to provide a more personalised experience.
• Security Cookies — Used to detect fraudulent activity, prevent unauthorised access and enforce session integrity.

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies may impair your ability to log in or use core Platform features. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

z778 operates internationally and your personal data may be transferred to, stored in or processed in countries outside the country where you are located, including countries whose data protection laws may differ from those of your home jurisdiction.

Where personal data is transferred internationally, z778 takes steps to ensure that appropriate safeguards are in place, including contractual protections through standard data protection clauses, and selecting data processors who meet adequate data protection standards.

z778 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following indicative retention periods apply:

After the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked back to you. Anonymised aggregated data may be retained indefinitely for analytical purposes.

Subject to applicable law, you have the following rights in relation to your personal data held by z778. To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will respond within 30 days in most cases.

z778 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encryption of sensitive data at rest using industry-standard algorithms.
• Role-based access controls ensuring that staff can access only data necessary for their role.
• Two-factor authentication options for user accounts and internal administrative systems.
• Regular security assessments, vulnerability scanning and penetration testing.
• Audit logs recording access to and modifications of sensitive personal data.
• Incident response procedures for detecting, reporting and responding to data breaches.

The z778 Platform is strictly for adults. We do not knowingly collect personal data from individuals under the age of 18, or below the higher minimum age required by the operator's licensing jurisdiction.

During account registration, all users are required to confirm their date of birth. z778 conducts age verification as part of the KYC process and reserves the right to request documentary proof of age at any time. Accounts where the user is found to be under the applicable minimum age will be immediately closed and all funds returned.

z778 serves users across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We recognise that Pakistani users exist within a specific legal and regulatory environment that affects both gambling activity and data protection.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. z778 does not claim to be licensed, approved or regulated by the Government of Pakistan, PTA (Pakistan Telecommunication Authority), the State Bank of Pakistan, any provincial authority, or any Pakistani financial institution.

Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this Platform are contextual references only. They do not imply data-sharing arrangements, endorsement of gambling or affiliation with these institutions in any form.

z778 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or business operations. When we make material changes, we will notify you via email to your registered account address or via a prominent notice on the Platform prior to the change becoming effective.

The "Last Reviewed" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Continued use of the Platform following notification of any material change constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the Platform and request account closure.

If you have any questions, concerns or requests relating to this Privacy Policy or the way z778 handles your personal data, please contact us through the following channels:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available through the Platform as per operator schedule, typically around the clock.
• Subject Line: Please include "Privacy Request" in the subject of your email to ensure your enquiry is routed to our data protection team promptly.

We aim to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 calendar days. Complex requests may require additional time, in which case we will keep you informed of our progress.