Frequently Asked
Questions

Players from across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — may attempt to register on z778. However, Pakistani users are responsible for understanding their own legal obligations under the Prevention of Gambling Act, 1977 and any other applicable local law before registering or participating. z778 does not claim to be licensed or approved by any Pakistani government authority. This is not legal advice.

z778 requires KYC (Know Your Customer) verification before withdrawals can be processed. Accepted identity documents include a valid CNIC (Computerised National Identity Card), passport or government-issued driving licence. You will also need proof of residential address, such as a utility bill or bank statement dated within the last 90 days. All documents must clearly show your full name, date of birth and address. Digital copies or clear scans are acceptable.

No. z778 strictly permits one account per person, per household address and per device. Creating duplicate accounts — whether under your own name or a false identity — is a serious breach of the Terms and Conditions. Duplicate accounts will be closed and any associated bonuses or winnings will be forfeited. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation.

If you have forgotten your password, click the Forgot Password link on the login page. Enter your registered email address and z778 will send a secure password reset link. Follow the link to create a new password. For security, reset links expire within 30 minutes. If you do not receive the email, check your spam folder. z778 staff will never ask for your password via email or live chat — treat any such request as fraudulent and report it to support.

The available deposit methods are confirmed on the Platform's Cashier page at the time of deposit, as options vary. Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are mentioned as context familiar to Pakistani users. These institutions do not endorse, affiliate with or support z778 or any gambling activity. Always verify live payment options within your account Cashier before making a deposit.

Minimum deposit thresholds are displayed on the z778 Cashier page and vary by payment method. Illustrative figures such as PKR 1,000 may appear on informational pages for context, but actual minimums are confirmed live in the Cashier at the time of deposit. Always check the current figures before making a deposit, as they are subject to change at the operator's discretion.

To request a withdrawal on z778, navigate to the Cashier section, select Withdraw, choose your preferred method and enter the amount. Withdrawals are processed only to payment methods previously used for deposits, in line with AML policy. Completed KYC verification is mandatory before any withdrawal is released. Processing times vary by payment method and are shown in the Cashier. Active bonus wagering requirements must be fully met before withdrawal eligibility applies.

Withdrawal processing times vary depending on the payment method selected. Typical timelines range from a few hours to several business days. Internal processing by z778 is usually completed within 24 hours of a request being approved. Additional time may be required by the receiving payment provider. KYC verification and any pending wagering requirements must be cleared before a withdrawal request can be approved.

Currency availability on z778 depends on the account currency you selected at registration and the payment methods available to you. Where PKR is involved in transactions, applicable exchange rates at the time of the transaction will determine final amounts. z778 is not responsible for exchange rate fluctuations between PKR and other currencies. Check the Cashier for confirmed currency options available to your specific account.

If a deposit does not appear in your z778 account within the expected timeframe, contact the support team at [email protected] (plain text, not a link) with your transaction reference number, the amount, the payment method used, and the date and time of the transaction. Keep a screenshot of your payment confirmation as evidence. Most pending deposits are resolved within a few hours once the payment reference is confirmed with the relevant provider.

z778 offers a wide range of games including slot games, live casino tables (such as live roulette, blackjack and baccarat), table games, crash games and more. The full game library is available in the Casino section of the Platform once logged in. Game availability may vary by region and is subject to the software providers' licensing restrictions. New games are added regularly — check the New Games section for the latest additions.

z778 includes sports betting markets that cover a wide range of cricket fixtures, including domestic T20 competitions and international ICC tournaments. This is for wagering purposes only. z778 has no official affiliation with PCB, PSL, ICC or any cricket board. Cricket betting markets are available in the Sportsbook section when logged into your account. Odds are subject to change before a bet is confirmed via a bet reference number.

Yes, in addition to cricket, z778's Sportsbook covers a range of sports including football, UFC, tennis and more. Available markets vary by event and season. Live in-play betting is available on selected fixtures, allowing you to place bets as the action unfolds. All sports betting on z778 is subject to the Sportsbook Rules detailed in the Terms and Conditions. z778 has no affiliation with any sporting league or governing body.

RTP percentages vary by individual game and are set by the game software provider. You can usually find the RTP for each slot in the game's information or paytable section. RTP is a statistical average calculated over millions of spins and does not predict outcomes for any individual session. A higher RTP does not guarantee winnings in a given session. Always treat slot play as entertainment, never as a reliable way to generate income.

Live casino on z778 connects you to real human dealers via high-definition video stream. Games available typically include live roulette, baccarat, blackjack and game show-style titles. You place bets through the on-screen interface in real time, with results determined by the physical actions of the dealer. A stable internet connection is recommended for the best experience. Live casino games are subject to table minimums and maximums as displayed on each table.

z778 offers welcome bonuses and promotions to eligible new players, subject to specific terms and conditions including wagering requirements, minimum deposit amounts, eligible games and expiry periods. Illustrative bonus figures such as "up to PKR 25,000" that appear on informational pages are examples only and are not guaranteed live promotions. Always verify the current live offer and full bonus terms on the Promotions page before making a qualifying deposit.

A wagering requirement is the number of times a bonus amount must be wagered before it can be converted into withdrawable funds. For example, a 30x wagering requirement on a PKR 1,000 bonus means you must place PKR 30,000 in qualifying bets before withdrawal. Not all games contribute equally — slots often contribute at 100% while table games may contribute less or not at all. Check each promotion's specific terms for exact contribution rates and eligible games.

Promotions on z778 may require you to actively opt in via the Promotions page or Cashier before making a qualifying deposit. Some offers are credited automatically upon meeting the deposit requirement. Always read the promotion's individual terms before depositing, as the opt-in window and qualifying conditions vary by offer. Promotions that have expired or were not opted into within the stated window cannot be retroactively claimed after a deposit has been made.

Bonus funds themselves are not directly withdrawable on z778. Only the real-money winnings you generate from bonus play — after fully completing the stated wagering requirements within the expiry period — become eligible for withdrawal. If wagering requirements are not met before the bonus expires, both the bonus and any associated winnings are automatically forfeited. You can track your wagering progress via the active bonus tracker in your account dashboard.

z778 uses 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers. Sensitive data at rest is stored using industry-standard encryption. Access to personal data is restricted to authorised personnel on a strict need-to-know basis. For full details on how we collect, store and process your data, please read the Privacy Policy. z778 will never sell your personal data to third-party advertisers.

Responsible gambling tools including deposit limits, loss limits, session time limits and reality checks are available in Account Settings under the Responsible Gambling section. Limits can be set for daily, weekly or monthly periods. Decreases take effect immediately; increases require a mandatory 24-hour cooling-off period before being applied. We recommend setting these limits before your first deposit rather than after a difficult session. See our Responsible Gambling page for full guidance.

To request self-exclusion from z778, contact the support team at [email protected] (plain text, not a link) with the subject line "Self-Exclusion Request" and specify your preferred exclusion period (6 months, 1 year, 3 years, 5 years or indefinite). Your account will be locked within one hour. Real Money Funds will be returned; bonus funds will be forfeited. Self-exclusion periods cannot be shortened once activated. Re-registration attempts during the period are rejected.

Log into your z778 account and navigate to Account Settings → Verification. Upload a clear scan or photo of your CNIC, passport or driving licence along with proof of address. In most cases, KYC is completed within 24 to 48 hours during business days. You will receive an email notification when verification is approved or if further documents are required. Gameplay can continue during review, but withdrawal requests are held pending completion.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. z778 does not claim to be licensed, approved or regulated by the Government of Pakistan, PTA, the State Bank of Pakistan, any provincial authority or any Pakistani financial institution. Pakistani users are responsible for understanding and complying with applicable local law before registering or participating. This is not legal advice — seek independent legal guidance from a qualified professional if you are uncertain about your legal position.